FAQ

Where is my order?

 
After you have placed your order, you will receive an email confirming your order. Once your order has been dispatched you will receive another email which will contain tracking information. Also you can contact our Customer Care Team to help track your order.

 
Have you received my return?
 

Please allow up to 10 working days for your parcel to be returned, we will send you an confirmation email once we have received your return. Once your return had been processed you will receive an additional email. If you haven`t heard any communication from us after this timescale please contact our customer care team with your order number and details of your return.

 
I have seen an item I want but it is no longer in stock?
 
We understand how frustrating it is that the item you are obsessing over is currently out of stock. If we are in high demand for a item then we will re-stock the item, you also have the option where if the item you want is not in stock you can type your email in and we will notify you when it is back in stock.
 
How can I return my item?
 
If you change your mind about any items purchased you can return them to us, items that cannot be returned are pierced jewellery or swimwear if the hygiene seal has been removed, you can return within 14 days of the parcel being delivered to you if:
 
 .The items are unworn and unwashed
 .If shoes, items must be unworn and show no signs of wear
 .If the items have all MissBella tags attached
 .If there has been no transfer of make-up on the items
 
 All of the refunds will be made using the same method of payment you used to purchase the items and will be made by us no later than 14 days after the day we receive the items back from you
 
RETURN ADDRESS: MISSBELLA RETURNS TEAM

Missbella Limited

12 Croston House

Lancashire Business Park

Leyland

PR26 6TY

 
 .You must fill out your reason(s) codes for the return on your delivery  note
 
 .Make sure you don`t forget to enclose your delivery note with the item
 
 .Package up securely to protect from damage, please use original  packaging if possible
 
 .Return your parcel through any Post Office counter service nearest to you
 
 .Make sure you obtain a receipt of postage from the Post Office to keep for your proof of postage
 
 Do I need to sign for my delivery?
 
 We understand that you might not be at home to sign for your parcel, so they can be left in a safe place or left with a neighbour at your request (option at checkout). Please be aware that any instructions left are only requests and are not guaranteed. Also if it is not possible to leave in a safe place or with a neighbour a card will be left which will include details of what will happen next with your order.
 
 Can I amend my order?
 
 We’re super quick at processing orders to make sure that you receive them as soon as possible. It is possible for you to amend your order before you click “Confirm & Pay” but after this point you will be unable to make amendments to your order. You can return the item to us in  accordance with our Returns Process.
 
 Where do you deliver to?
 
We deliver Worldwide, Delivery costs will be calculated at checkout once the delivery option has been chosen. Our current delivery options:
 
UK Express Saver Delivery:  £2.99 (FREE over £60)

UK Special Delivery £6.99

UK Saturday Delivery: £7.99

Northern Ireland Delivery: £4.99

Republic of Ireland Delivery: £5.99

Europe Delivery: £11.99

USA Delivery: £12.99

Australia Delivery: £14.99

Rest of The World £17.99
 
 
Why won’t my discount code work?
 
Your code: Check you have you entered the code correctly? Try copying  and pasting the code into the Promo Code box just before checkout. 

Expiry Date: To make sure the discount code is still valid please look at the terms and conditions.
Eligible items: Sometimes we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code.
 
 
I forgot to use a discount code?
 

We are sorry to hear this but once your order has been placed we are unable to manually add the discount. Therefore if the discount is still valid on your next order you can use it then.
 
 
Do you have any promotional codes?
 
Yes we do, Make sure you’re the first to know about any exclusive offers by signing up to our newsletter or joining us on Facebook, or following  us on Twitter @MissBella.
 
 
Can I use several discount codes on my order?
 
No sorry, only one discount code is permitted per order.
 
 
Do you accept student discount?
 
No sorry not currently but it is something we are looking to add in the 
very near future.
 
 
Do you have a size guide?
 
Yes we do, view our size guide here.