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By making a purchase on this website, you are entering into a contract with MissBella Limited, a company registered in England and Wales under company number 09689506 (“we”, “us” and/or “MissBella”).
Our registered office and main trading office address is at
12 Croston House
Lancashire Business Park
This page tells you the legal terms and conditions (“Terms”) on which we sell any items on the Site www.missbella.co.uk (“Items”) to you. You should be sure to read these terms carefully and make sure that you understand them fully before you order any items from the Site. Please note that before placing an order you will be asked to agree to these Terms. By placing an order you confirm your acceptance of these Terms.
We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 11 February 2016.
Forming the Contract
On MissBella online shopping for affordable fashion is easy. You will be guided through the steps you need to take to place an order with us. You will get the chance to check and amend any errors before you submit your order.
It is important that you take time to check the details of your order throughout each stage of the order process and before clicking “Confirm and Pay”, as you will not be able to make any changes to your order after this point.
After you place an order by clicking “Confirm and Pay”,we will send an email to confirm your purchase to the address you have given us. We then send you an email that confirms that the Items have been despatched (“Despatch Confirmation”).
Please note that Items are subject to availability. We reserve the right to refuse an order if an item becomes unavailable or out of stock. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to particular items may change. If an Item becomes out of stock we will notify you as soon as possible and where we have already taken payment from you, you will be refunded.
We also reserve the right to refuse an order if we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity. Again, we will notify you by email if the order is refused for one of the above reasons, and will refund in full any payment already made.
About Items You Purchase
The images of the Items on the Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer displays the colours as they look in life, so be aware that items delivered may appear to differ slightly from Items displayed online.
While we do make every effort to ensure they are accurate as possible, all sizes and measurements of Items are approximate. We take all reasonable care to ensure that all details, descriptions and prices of Items are as accurate as possible, though reserve the right to refuse sale if there has been a mistake in the details published. We take all reasonable care to ensure that the prices of Items are correct at the time when the relevant information is entered onto the Sites but the above applies also without limitation to prices and promotions.
Prices for Items may change from time to time without notice. However, these changes will not affect orders that have already been despatched. The price of an Item includes VAT at the prevailing rate for which we are responsible as a seller. The price of an Item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process.
You can pay for Items on the Sites using the following payment options: Mastercard and Visa credit cards, Maestro, Delta, Solo or Electron debit cards, American Express charge cards and PayPal.
Through our use of the “Verified by Visa” and “MasterCard SecureCode” service, we provide you with a safer shopping experience when using your credit card online. You can register for the service when you reach the checkout process or by contacting your card issuer directly. This is a one off-registration process and you will be able to use the same password when making future purchases with us. Please note, dependent on your card issuer you may have to register for this service and if you do not wish to do so, a different method of payment may be required to complete your purchase.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If for some reason your payment is not authorised you will be notified of this problem as soon as possible.
We may undertake searches with credit reference agencies for the purposes of verifying your identity and the personal information you submit as part of an order. To do so the agencies may check your personal information against any particular information on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. We may also use your personal information for the purposes of prevention or detection of fraud. Submitting your order is tacit agreement to the above
We retain ownership of all ordered items until we receive full payment for them.
Delivery charges will be applied in addition to the prices for the Items you are purchasing. The amount of the delivery charge will depend on delivery option you have chosen and upon your location.
The delivery address information you provide us with should be complete and accurate. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. In the unfortunate event that your order is delivered to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information, we cannot be liable for this.
While we always endeavour to deliver your order within estimated timescales, delays can occur due to circumstances out of our control and you should be aware that delivery may take longer during holiday or sale periods.
For reasons of hygiene, some items such as piercing jewellery and swimwear with hygiene seal removed cannot be returned. However, if you change your mind about any other items within 14 days of receipt then you may return them to us, as long as items are unworn and unwashed, have all tags attached and are returned with correct despatch and order information.
Taking into account any discounts or promotions applied when you purchased the Items, we will refund the price that you paid for the them. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items. MissBella will process your return and refund within seven days. Please allow 3-5 working days for the payment to show up in your account.
This does not affect your statutory rights. Please Note Currently We Don't Offer FREE RETURNS, the customer pay's to return items no admin costs will accrue when refunded.
Cancelling the Contract
You also have the right to cancel your contract with us and return your Items by post within 14 calendar days from your receipt of said Items. This right does not apply to Items that cannot be returned for hygiene reasons or Items where an applicable hygiene seal has been removed (e.g. make-up, underwear, swimwear or pierced jewellery).
You must take reasonable care of the Items. Whilst you may inspect the Items when they are in your possession you must not use them. You are responsible for the cost of postage to return your Items and should, wherever possible, return them in their original packaging. We cannot be responsible for Items lost or damaged in transit.
If you wish to cancel your purchase, you must inform us of this in writing. If you are emailing us or writing to us please include details of your order to help us to identify you including your name, address and order number. The refund will be made to the original method of payment you used, within 14 calendar days of our receipt of the cancelled Items or, if earlier, within 14 days from the day we receive proof of return from you.
This does not affect your statutory rights.
General Terms and Conditions
By using the Site you are confirming your agreement to the terms and conditions outlined on this page.
We supply Items for domestic and private use only. You agree not to use any Items purchased for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you are not purchasing for sole, domestic and private use, you must obtain our prior written consent to purchase Items from the Sites. Nothing in these Terms excludes our liability for death or personal injury caused by negligence, for fraud or any other liability that cannot excluded or limited by law.
When you purchase Items from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. The contract is governed by English Law.
If you have any questions about our Terms or Site please feel free to contact us.
Promotions Terms and Conditions
Any promotions will be governed by the terms outlined below:
10% OFF With Discount Code FACEBOOK10:
To redeem the Discount you will need to select the items that you wish to purchase and then proceed to checkout where you will need to enter the code at checkout.
By using the discount code you are agreeing to the Terms and Conditions of the Site and Promotion and the Privacy and Cookies Policies.
You can only use the Code once. You cannot use the Code and apply the Discount in conjunction with any other offer, discount or promotion.
At the end of the Promotion Period the Discount will no longer be available. We reserve the right to alter or withdraw the promotion at any time.
To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from this Promotion. These terms are governed by English Law.
If you have any questions about the terms and conditions laid out on this page then please do feel free to contact us.
You can email us at: email@example.com.
Our helpdesk is open 9am-5pm Monday-Friday and we will do our best to respond to all enquiries within 24 hours.
You may also contact us by writing to us at:
12 Croston House
Lancashire Business Park